Privacy Policy
Effective Date: January 1, 2026
At Data One Merchant Services (“Data One,” “we,” “our,” or “us”), your privacy is important to us. The only personal information we collect is the information you provide and certain limited information collected automatically through your interaction with our digital platforms. We are committed to safeguarding your information using industry-standard security practices and maintaining transparency about how it is used.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us.
This Privacy Policy applies to:
Your use of the Data One website
Applications provided by Data One on third-party marketplaces
Interactions with our Voice AI system
SMS/text communications
Email communications
Online forms, landing pages, surveys, and webinars
Digital advertising and marketing campaigns
This policy does not apply to:
Third-party websites not controlled by Data One
Financial institutions, acquiring banks, or payment processors
Affiliate companies operating under separate privacy policies
Information collected through unrelated offline channels
We encourage you to review the privacy policies of any third-party services you access.
We collect information in the following categories:
This may include:
Name
Business name
Email address
Phone number
Mailing address
Information submitted through forms, applications, or surveys
Information shared during customer service interactions
Information voluntarily disclosed during recorded calls
When you use our website or digital services, we may automatically collect:
IP address
Device type and browser type
Operating system
Referring URLs
Pages visited and time spent
Interaction and clickstream data
Cookies and tracking technologies
General geographic location (derived from IP address)
If you interact with our Voice AI system, we may collect:
Audio recordings
Call transcripts
Telephone number
Date, time, and duration of calls
Any personal information voluntarily disclosed during the call
Interaction and clickstream data
Cookies and tracking technologies
Calls may be recorded for quality assurance, training, fraud prevention, compliance, and service improvement.
We use your information to:
Provide services or information you request
Process merchant service inquiries and applications
Facilitate transactions you initiate
Verify identity and prevent fraud
Comply with federal, state, and local laws
Improve website functionality and service delivery
Conduct analytics and internal reporting
Send service-related communications
Send marketing communications where permitted by law
Where applicable, we process personal information based on:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
We do not sell, rent, or license your personal information.
We may disclose your information:
With your consent
To complete a transaction you initiate
To acquiring banks, underwriting partners, or payment processors
To service providers assisting with operations (including Voice AI and analytics providers)
To comply with legal obligations, subpoenas, or regulatory requirement
To protect our rights, safety, or property
In connection with a merger, acquisition, or restructuring
All service providers are required to maintain appropriate safeguards.
We use cookies and similar technologies to:
Display information effectively
Personalize your experience
Recognize returning devices
Facilitate navigation
Analyze marketing effectiveness
Improve website performance
Cookies do not store unencrypted sensitive personal data.
You may adjust your browser settings to refuse cookies; however, some functionality may be affected.
We do not respond to Do Not Track (DNT) signals.
By providing your mobile number, you consent to receive SMS communications from Data One, which may include:
Transaction confirmations
Appointment reminders
Service notifications
Resource links
Promotional messages (if opted in)
Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying STOP or following instructions provided in the message.
We may send service-related and promotional emails. You may unsubscribe from marketing emails by using the unsubscribe link provided in the email.
Transactional or operational communications may still be sent when necessary.
At the beginning of recorded calls, we provide notice that calls may be recorded. By continuing the call after notice, you consent to recording unless you explicitly decline. If you decline, we will cease recording or provide alternative communication options when feasible.
We implement commercially reasonable administrative, technical, and physical safeguards, including:
Encrypted data transmission (SSL/TLS)
Secure server infrastructure
Restricted employee access
Role-based data permissions
Ongoing monitoring and security reviews
No method of internet transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
Fulfill the purposes described in this policy
Comply with payment industry regulations
Satisfy legal and regulatory obligations
Resolve disputes and enforce agreements
When retention is no longer required, information is securely deleted or anonymized.
Depending on your state of residence, you may have rights under applicable data protection laws, which may include:
Access to personal information
Correction of inaccurate information
Deletion of personal data
Withdrawal of consent
Filing a complaint with a regulatory authority
Opting out of certain data sharing
When retention is no longer required, information is securely deleted or anonymized.
To exercise your rights, contact:
Email: support@dataonems.com
Phone: 1-800-818-0420
When retention is no longer required, information is securely deleted or anonymized.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Accessing third-party sites is at your own risk.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page.
Changes apply prospectively and will not retroactively alter how we treat previously collected personal information unless required by law.
Data One Merchant Services
3801 PGA Blvd, Suite 600
Palm Beach Gardens, FL 33410
Email: support@dataonems.com
Phone: 1-800-818-0420
All rights reserved @ 2026
